Hotspot Store
Hotspot Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotspot Store has 2.5 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 24 7 service cleanliness and making sure store is stocked, Cheaper gas, Clean environment.
Cons: How i was treated by staff, To be accused of something i did not do is wrong, Assistant manager has got to go it is cowpens you cant do that.Recent recommendations regarding this business are as follows: "Don't forget to get a receipt for fuel even though the manager could pulled it up on the register to see that I did pay for the gas.", "Don't go there if you are going to have to use the bathroom and it takes u longer than a couple mins cause they'll stand at the door and listen to u use the bathroom which is *** to me", "0", "Fire the Cowpens hot spot assistant manager asap", "Avoid Cowpens at all cost if the female assistant manager is there".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotspot Store has 2.5 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 24 7 service cleanliness and making sure store is stocked, Cheaper gas, Clean environment.
Cons: How i was treated by staff, To be accused of something i did not do is wrong, Assistant manager has got to go it is cowpens you cant do that.Recent recommendations regarding this business are as follows: "Don't forget to get a receipt for fuel even though the manager could pulled it up on the register to see that I did pay for the gas.", "Don't go there if you are going to have to use the bathroom and it takes u longer than a couple mins cause they'll stand at the door and listen to u use the bathroom which is *** to me", "0", "Fire the Cowpens hot spot assistant manager asap", "Avoid Cowpens at all cost if the female assistant manager is there".
Most users want Hotspot Store to offer a solution to their issues.
Review authors value the most Discounts and Special Offers and Website. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDrug's
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaRacist
Me and my daughter went into your store and honey a path South Carolina I wanted to buy some Black & milds I bought some gas and a Sprite he sees my daughter and tell me I can't he can't sell my tobacco products to me because we are group and she's underage I'm a grown *** woman when can I go in the store and buy what I want if I had my ID he going to talk about some if he sell me something he going to lose his job and then a dumb manager sitting on the floor going to agree with him when I asked him what Lord was that couldn't nobody tell me so if you're you going to have your customers lie on your store make sure they can get somebody some proper proper identification and something to tell him where they got this from where it came from cuz I'm pretty sure it's not against the laws I'm with my children I'm not allowed to buy tobacco products.define me a lawyer because this stuff needs to stop all these racist crap cuz I'm black you don't want to sell me nothing but if I was right and I walked in there with my children you would have told me whatever I want I don't want to hear nothing about you about to get fired I work and customer service I go in stores all the time I spend my money I pay my taxes like everybody else all this racist stuff we still got going on in certain parts of South Carolina has to stop and I'm thinking about to start making this my priority cuz I'm tired of it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sylva, North CarolinaA employee disrespected me kept my $5 fuel
Preferred solution: Either my $5 bucks or $5 in fuel.
User's recommendation: Don't forget to get a receipt for fuel even though the manager could pulled it up on the register to see that I did pay for the gas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaEmployee complaint
User's recommendation: Don't go there if you are going to have to use the bathroom and it takes u longer than a couple mins cause they'll stand at the door and listen to u use the bathroom which is *** to me
Bad customer service
- It is close to home good coffee
- Assistant manager has got to go it is cowpens you cant do that
Preferred solution: I want this woman gone from the store I visit every single day. This assistant manager is a joke and a power hungry jerk.
User's recommendation: Fire the Cowpens hot spot assistant manager asap
A employee disrespected me
- Products
- Debbie is rude
Preferred solution: Apology
Customer service
I received the worst customer service of my life from the assistant manger in Cowpens. Stated she was the manager and could do what the *** she wants.
Please listen to this voicemail and it explains a good hot spot employee versus a bad one. The assistant manager from Cowpens should be fired! Im also a police officer and was disrespected this way! Please fire the assistant manager in Cowpens hwy 110 and promote the one in cannons campground on hwy 57 exit 80.
Ive never felt more disrespected than I did tonight in Cowpens. Apparently managers can do whatever the *** they want and dont have to sell you anything. SMH.
Sadly compared to a better hot spot employee my ids check out! Just a power trip for a loser!
User's recommendation: Avoid Cowpens at all cost if the female assistant manager is there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Charlotte, North CarolinaWrong amout charged on debiz card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenwood, South CarolinaUnfair employee treatment/not reporting abuse in parking lot
- 24 7 service cleanliness and making sure store is stocked
- Lazy ppl
- Instigating employees
- Bad car
Preferred solution: People who care about their job being appreciated for a job being well done and ppl need at least a 15min break in eight hours to potty, eat, and maybe make a phone call without a broom in their hand.
User's recommendation: Applaud Awesome customer service, not flirting, write corporate reviews on not so good customer service bc YOU AS A CONSUMER HAVE A CHOICE WHERE TO SPEND YOUR MONEY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaBAD CUSTOMER SERVICE VERY RUDE
I have a disability that causes me to be in the bathroom for a period of time and instead of asking if I was ok or was there a problem they stood at the door whispering and that is not right when u work with customers u make sure they are taken care of and that they have no issues m I don't appreciate being harassed when I go to the restroom at a convenient store. All they had to do was ask me if everything was ok instead of standing at the door and listening to me use the restroom .
That is very unprofessional and rude m I have proof of my disability and could have shown them proof of why I'm in the restroom so long and this has happened in numerous occasions and once the lady kept coming in the restroom making huffing and puffing sounds cause I guess it was time for her to get off.
But has they done the job correctly they would know that I have a good reason bto be in here so long it's ridiculous that they can't do there job right and they clearly don't need to be working in customer service. When I get upset or mad or anything it takes me even longer so they cause me to be in here longer than necessary and it's very bad that they don't know how to deal with the public
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Verified Reviewer | Easley, South CarolinaComplain on manager store number 4002
- Clean environment
- Cheaper gas
- Rude employee
- Poor leadership
Preferred solution: Apology
User's recommendation: Don't go to hotspot #4002
Clerk charged us for gas we never got and then kicked us off property
We just had to pay for another persons gas and then told to leave the property and I have video proof of everything that just happened. We paid 20 in gas on 2 pumps.
10 on each pump well the 1 got what they were supposed to and when we pumped our gas the 7 that was already showing we got charged for and we only got 3 in gas for 10 dollars. The man that was hanging out with the clerk even went around the corner and was smoking either crack or *** and did it while we were right there. I wish I would have recorded that also but didnt know at that point that we were gonna be charged for someone elses gas like that. What happened at this store is not only unbelievable but if any other customers go through something like we did this morning this store will be shut down in no time.
I have recorded everything that unplayed this morning and when I told her I was recording everything she kicked us off the property for theft of our gas. Unbelievable.
I have more videos as proof of purchase from the clerks mouth herself. I want to be called on my cell
User's recommendation: At the moment… I would recommend no one ever go there
To file a complaint
User's recommendation: Yes, if something is done about this situation.
Racist interaction
Preferred solution: Discipline for employee
User's recommendation: Not necessary how she handled the situation with Mexican and me a African American man
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaWaiting for my replacement hot spot
Preferred solution: Deliver product or service ordered
Issue with local store
- How i was treated by staff
Preferred solution: Apology
User's recommendation: I recommend they shop somewhere else..
About
HotSpot Store is a chain of stores which is a part of Jordan Oil Company. Jordan Oil Company is a family-owned and operated business, which is headquartered in Spartanburg, SC. It was created in 1950. Since then the company has built and operated more than 50 Hot Spots, 10 fast food locations, gas and convenience food stores, in North Carolina and South Carolina. HotSpot Store is a pretty large part of Jordan Oil Company. HotSpot Store can be considered to be a gasoline/convenience food store business. The first HotSpot Store was built in Charleston, SC, in 1987, after the name "Hot Spot" was patented in 1983. The idea of HotSpot Store belongs to Mr. Durbin who was hired to run the company at that time.
Hotspot Store is ranked 97 out of 536 in Supermarkets and Malls category
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I have to deal with sarah almost every time I go in there because she never leaves the register. She will be all friendly to the person in front of me and then when I get up there, she gets a sour look on her face and an attitude.
I have done absolutely nothing to this girl.
She is the rudest person I’ve ever met. She certainly does not need to be in customer service dealing with the public.